When your customer feedback feels like a whirlwind of opinions, it’s hard to know where to start. (“The app loads slowly, but hey, they love the new icon!”)
While customer insights are gold, you can’t address everything at once with limited resources.
What if there was a way to gather, analyze, and prioritize feedback with AI to keep your customers happy?
Say hello to FeedForward.
TL;DR
- Collect user feedback with a branded board or a sleek corner widget.
- Use AI to analyze and prioritize feedback based on your goals.
At-a-glance
Best for:
- Customer Support Teams
- Product Designers
- Product Managers
Alternative to:
- UserVoice
- Canny
Overview
FeedForward is an AI-powered platform designed to help businesses collect, analyze, and prioritize customer feedback, leading to smarter product decisions.
Prioritize Feedback with AI
Sifting through endless customer comments can be daunting. FeedForward’s AI streamlines the process by ranking and prioritizing insights according to your specific needs.
- Customizable Prioritization: Adjust criteria based on your strategic goals, customer votes, and other metrics.
- Regular Assessments: Set your own schedule for feedback analysis—be it daily, weekly, or monthly.
Let the AI take the wheel and prioritize feedback based on your chosen parameters.
Collect User Feedback
FeedForward makes it easy to gather feedback from various channels, offering users a convenient way to share their thoughts.
- Dedicated Feedback Board: A space for customers to post challenges, ideas, and suggestions.
- Website Widget: A corner widget that allows users to submit feedback without leaving your site.
Capture customer insights effortlessly with a dedicated board or the embedded widget.
Custom Branding for Your Feedback Portal
Make your feedback collection look like a natural extension of your brand.
- Brand Customization: Quickly add your logo and brand colors.
- Custom Domain: Set up a domain and email address to maintain brand consistency.
Seamlessly integrate your feedback board with your website’s design and feel.
Workflow Customization
Organize and manage feedback with customizable boards tailored to your specific workflows.
- Private Boards: For internal discussions and sensitive feedback.
- Custom Statuses: Track feedback through various stages of implementation.
Adapt the feedback board to fit your unique processes and requirements.
Why FeedForward?
Harness the power of AI to transform how you handle customer feedback. Collect, analyze, and prioritize feedback to make informed, customer-centric product decisions.
Ready to make smarter product decisions?
Get lifetime access to FeedForward today!
Plans & Features
| Feature | License Tier 1 | License Tier 2 | License Tier 3 | License Tier 4 |
|---|---|---|---|---|
| Price | $59 | $139 | $269 | $469 |
| Regular Price | $1,188 | $3,564 | $5,940 | $8,316 |
| Super Admins | 1 | 3 | 7 | 15 |
| Public or Private Boards | 1 | 3 | 7 | 15 |
| AI Credits per Month | 250 | 500 | 1,000 | 10,000 |
| White Label Branding | ✔️ | ✔️ | ✔️ | ✔️ |
| Private and Public Boards | ✔️ | ✔️ | ✔️ | ✔️ |
| Roadmap | ✔️ | ✔️ | ✔️ | ✔️ |
| Embeddable Widget | ✔️ | ✔️ | ✔️ | ✔️ |
| Unlimited End Users | ✔️ | ✔️ | ✔️ | ✔️ |
| User Comments and Product Updates | ✔️ | ✔️ | ✔️ | ✔️ |
| Custom Domain and Custom Email Domain | ✔️ | ✔️ | ✔️ |
Each plan offers a comprehensive set of features tailored to meet varying business needs. Select the plan that suits your organization best and enhance your feedback management with Crumble.
Company Information
Company Info
Founder: Jane Doe
Founded: March 2012
Headquarters: Austin, TX
Company Size: 10-50 employees
Stage: Established
Financial Status: Bootstrapped
Ready to revolutionize your feedback process with AI? Try FeedForward now and never miss valuable customer insights again!
FAQ
What year was the company founded and where is it located?
Crumble is part of the portfolio of Rabbitsoft Ltd, with its headquarters in Cambridge. Set to launch officially in January 2025, Crumble complements Rabbitsoft’s other well-known product, Clinked, which deals in secure, branded, and customizable portals.
What were the old projects, what were some failures or successes in the company’s history?
For the team, a big success was the creation of Clinked, an incredibly popular product with terrific reviews. Over 3000 customers use Clinked today in more than 40 countries. The success of this product was evidence of the difference one can make by understanding users and offering solutions that keep security and customization at center stage but that also provide true value to them.
What is the strength of the team?
The team of Crumble contains 8 developers, assisted by 3 support staff, and multiple other important members with varied roles ensuring smooth operations and continuous growth.
Is this company for fund or bootstrapped?
Crumble enjoys a favorable funding position, courtesy of Rabbitsoft Ltd, providing such needed resources for innovative growth.
What third-party tools does the product depend on?
Crumble is heavily dependent on the involvement of GPT for its majority AI functions, which enhance user experience and the extent to which they provide intelligent solutions.
Where does customer data rest?
Customer data, in turn, is stored in AWS, data centers within the EU and the US, which ensure compliance with respective regional regulations and offer extra defense against data breaches.
What is the current Monthly Recurring Revenue (MRR)?
This is the first time Crumble is generating revenue because only in January 2025 is officially going to launc
How many customers do the companies currently have?
Currently, Crumble has beta trialists and early adopters that number below 50. These early adopters have been really instrumental to the product refinement before it went out to the public and has ensured that it would meet a market demand with value from day one.
What inspired the product?
The Crumble idea came from the Clinked experience. In search of an affordable way to manage customer feedback, when the team saw that there was a gap in the market, they found no product that met their needs; thus, they created Crumble to provide feedback streamlining for businesses.
What problem does the product solve, and how does it work?
Crumble provides a functional answer for the problem of handling customer feedback in an efficient, branded, and customizable way. Cost-effective means of doing analysis, prioritization, or decision making based on user feedback are hard to come by for companies at this point.
From here, Crumble offers simple-branded feedback boards to companies allowing data-driven decisions based on real user insights. The platform is powered by GPT thereby making the feedback process much smarter and efficient.
What is the purpose of the AppSumo Campaign?
The primary objective of the AppSumo Campaign is to ensure that user feedback is collected as much as possible and to invest the product and brand publicity settings on different uses of the product. That would refine Crumble into a customer-maximum use value product.
What are the company’s plans for the customers, funds, and learnings from the AppSumo campaign?
For Customers: The company is dedicated to delivering a product that meets users’ needs. Early adopters’ feedback will play a critical role in shaping future features and improvements.
Funds: These funds are set to be reinvested within Crumble itself for meaningful features and support extension.
Learnings: The company stands by listening to the users to get their insights on what probably best use cases can develop the product while improving the entire experience to make Crumble essential for feedback management.
Customers are getting a great deal by being part of the campaign, while at the same time helping Crumble to evolve.
What are the deal terms?
Deal Terms:
AI Model: Crumble AI is based on OpenAI’s GPT-3.5-Turbo. Further upgrades to newer AI models may involve extra charges.
AI Credits:
How it works: Each credit processes one feedback entry of approximately 150 characters. Analyzing 100 entries uses 100 credits.
Maximizing Credits: Shorter feedback entries extend the credit usage, offering more value.
Monthly Allowance: Generous monthly credit allowances are provided to meet most users’ needs.
Top-Ups: Additional credits can be purchased through the admin panel. Currently, $5 buys 1,000 additional credits, with discounts available for bulk purchases.
This structure ensures that Crumble remains a cost-effective, flexible, and scalable solution for managing and analyzing customer feedback.
